Effecting a quality change: an engineering approach

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Arnold, Sep 30, 1996 - Business & Economics - 147 pages
Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is backed up by numerous industrial experiences, illustrating the practical obstacles when implementing any quality change. Focusing on the essentials of quality (strategies, principles and techniques) designing for quality is also discussed and new techniques for assessing the risks and costs of non-conformance are introduced. The result is an insight to quality engineering that will prove invaluable to engineering students and professionals.

Inclusion of case studies
Useful for university staff, practising engineers and managers interested in effecting a quality improvement
Also ideal for undergraduates and postgraduates of engineering and business studies

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Quality Cultures
Total quality
External Supplier Quality

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