Effective Apology: Mending Fences, Building Bridges, and Restoring Trust
ReadHowYouWant.com, Jul 1, 2010 - 368 pages
The definitive guide to discovering the transformative power of apology Identifies the five building blocks of effective apology as well as concrete steps for accepting or rejecting apologies, ten apology do's and don'ts, and a quiz to test your Apology Quotient Tracks how changing attitudes and new laws now make apology the preferred response to mistakes and failures in all situations There's nothing easy about apology. The news is filled with examples of leaders apologizing, needing to apologize, or failing miserably at the attempt. And certainly we all have occasion to apologize ourselves - maybe more often than we realize. But we don't need more apologies, says John Kador - we need better ones. Too many people just go through the motions, missing out on the power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all. Effective Apology challenges you to think about the fundamental value and importance of apology as it delivers detailed advice for making an apology that truly heals and renews. Kador explores the Five Rs of apology; Recognize the wrong and the person harmed; accept moral Responsibility for your actions; express Remorse; provide meaningful Restitution; and offer assurance that the offense will not be Repeated. Making apology work in the real world - when and how to apologize, in what medium, and how to make it stick - is made clear through over seventy examples of good and bad apologies drawn from the news, popular culture, and the experiences of Kador, his clients, and his friends. The willingness to apologize signals strength, character, and integrity. Effective leadership is impossible without effective apology. John Kador shows how to craft and deliver a confident apology that will defuse resentment, reduce litigation, create goodwill, and transform a relationship ruptured by mistrust and disappointment into something stronger and more durable than it ever was before.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
_ unlikely _ accept an apology accept responsibility acknowledge actions admit Anna Beth apolo apology and forgiveness apology requires behavior better blame Carolina Panthers Cartoon Network Chapter commitment contrition damaged defensive Delayed Apology dimension of effective Dreamhost effective apology Eliot Spitzer example explanation face—to—face feel George Ryan gift give gize halfhearted apology happened healing honor humility hurt I’m sorry incident issue KEY TAKEAWAYS leaders Lee Iacocca letter of apology listening look Maple Leaf Foods mistake mistreated Mitch Albom moral need to apologize non—apology nonverbal offender offender’s party person Pete Rose power of apology practicing apology promise question Rachel recipient recognition step regret reject relationship resentment restore Ryan’s Sabrina Harman sincere situation someone statement story Taco Bell There’s things tion tive transformational trust understand victim What’s wholehearted apology words wrong YouTube