What makes communication exciting in our age is the application of new media and the individual empowerment that comes with blogs, wikkis, and mobile technology, in other words our sense of connectedness. These don’t come without their difficulties, but they present very interesting opportunities.
This book looks at connectedness, models of communication and the barriers to communication. No amount of technology can compensate for a poorly structured message; indeed, the technology itself can eventually become a barrier. As instant communications are now the norm, do we need to spend more time focusing on the message and our audience?
It looks in detail at meetings, written communications, presentations and interviews. Introducing elements of communication theory and including activities to practice skills. Franklin D. Roosevelt said about public speaking ‘Be sincere; be brief; be seated’. This book is underpinned by the three themes captured in Roosevelt’s words.
* being yourself * focusing on what’s important for your audience * knowing when to stop *
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Making the connection
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achieve action activity agenda appropriate audience audience's avoid Barrier Solution body language channel communication methods communication process communication skills complete conferencing consider contribution culture Data conferencing decisions decoding develop discussion distort document effective communication emoticons encourage ensure evaluate example Ezra Pound face-to-face feedback five Ws focus formal gesture graphics Guirdham Guy Browning Hodgson and Hodgson identify impact inﬂuence instant messaging intranet Jackie Ashley key points l:l l:l Liebenau listening look Management Extra Marcus Buckingham medium meeting minutes Murdock and Scutt non-verbal signals objectives organisation outcome participants Pease perceptions person presentation problems purpose reader receiver relevant response role sender Source speaking structure structured interview style suggest summarises Susan Greenfield talk Task transactional analysis understand venue verbal video conferencing virtual teams visual aids writing written communications