Effective Management of Benchmarking Projects: Practical Guidelines and Examples of Best Practice
Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects.
Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols.
This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as:
Rank Xerox, D2D, American Express, Rover, Texas Instruments.
Author is a leading authority on benchmarking
Blends theory with practice appealing to both academics and practitioners
Includes examples of best practice in a variety of fields eg the public sector, utilities sector, financial services, car after-sale service
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where the benchmarking story started
a prioritization tool
3 Partner selection
how to handle secrecy and sensitive issues
5 The value of industrial visits
Other editions - View all
achieved action plans aftersales products Allied Domecq American Express analysis approach areas assessment audits Award benchmarking activity benchmarking partners benchmarking process benchmarking project benchmarking study benchmarking team beneﬁts best practice Britvic cent commitment companies competition law competitive competitors conﬁdential continuous improvement corporate cost creative critical processes culture customer satisfaction dealers deﬁned delivery difﬁcult effective Elida Fabergé employees ensure environmental external feedback Fiat Figure ﬁnancial ﬁndings ﬁrst ﬁve focus Ford goals Hewlett-Packard identiﬁed implementation important industry innovation integrated internal involved leadership learning manufacturing market share Milliken monitoring NCMC Nissan operation organization organizational parameters performance measurement potential proﬁt programme Rank Xerox requirements Roger Milliken Rover Cars scores selection self-assessment signiﬁcant speciﬁc success suppliers targets Texas Instruments total quality management Toyota Unilever University of Bradford visits world-class