Effective People Management: Improve Performance Delegate More Effectively Handle Poor Performance and Manage Conflict

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Kogan Page Publishers, Mar 3, 2011 - Business & Economics - 256 pages
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It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share. Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems. By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.

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Chapter one Leadership that inspires
Chapter two Management that engages
Chapter three Motivation to energize
Chapter four Creating a learning environment
Chapter five Efficient and influential personal effectiveness
Chapter six Staff recruitment
Chapter seven Motivational performance management
Chapter eight Recognizing and rewarding performance to celebrate achievement
Chapter nine Handling problem staff and conflict
Chapter ten Problem solving to get results
Chapter eleven Managing sustainable change
Chapter twelve Career management to progress
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About the author (2011)

Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability. She is the author of Effective Customer Care, published by Kogan Page.

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