Effective People Management: Improve Performance Delegate More Effectively Handle Poor Performance and Manage Conflict

Front Cover
Kogan Page Publishers, Mar 3, 2011 - Business & Economics - 256 pages
0 Reviews
It has never been more important to get the right staff for an organization and keep them motivated. With the right talent a company can beat the competition and grow their market share. Effective People Management gives the reader a robust understanding of all the key activities involved in managing staff and maintaining high performance, including chapters on leadership, motivating people, team building, delegating, selection interviewing, reward, managing change and handling people problems. By looking at the various ways that people obtain and use their power, Effective People Management explores how to create a leadership presence in a positive way, and gives the reader the opportunity to develop their own career development and strategy.
 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Chapter one Leadership that inspires
1
Chapter two Management that engages
32
Chapter three Motivation to energize
50
Chapter four Creating a learning environment
65
Chapter five Efficient and influential personal effectiveness
89
Chapter six Staff recruitment
105
Chapter seven Motivational performance management
128
Chapter eight Recognizing and rewarding performance to celebrate achievement
147
Chapter nine Handling problem staff and conflict
166
Chapter ten Problem solving to get results
180
Chapter eleven Managing sustainable change
197
Chapter twelve Career management to progress
219
References and additional reading
228
About the author
230
Index
231
Copyright

Other editions - View all

Common terms and phrases

About the author (2011)

Pat Wellington is an internationally recognised management consultant who specialises in customer care, business development, team building and personal effectiveness. With over 20 years experience she has facilitated assignments in blue chip organizations such as Canon and Coca Cola, healthcare providers including the St Martins and Nuffield Hospitals, United Nations agencies in Rome and Geneva, and government bodies in the UK, the Gulf and South East Asia. Her work with clients has not only helped build skills and competencies, but also brought tangible results in terms of productivity and profitability. She is the author of Effective Customer Care, published by Kogan Page.

Bibliographic information