Effective Human Relations: A Guide to People at Work
This study presents an introduction to the field of human relations, examining every major aspect of the relationships between people in work settings, including diversity, quality and work teams. The updated text aims to provide the practical skills and insights students need, and includes action exercises and case studies to help them apply the theoretical concepts to real-life situations.
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Managing Perceptions of Ourselves
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ability approach attitudes basic behavior brainstorming burnout chapter characteristics communication conflict cultures decision dimensions discrimination discussed door-in-the-face technique effective emotional employees enhance equity theory evaluation example expectations experience fact factors feelings Figure gender goals group members group polarization groupthink guidelines Hawthorne studies human relations impact important impression increase individuals influence interaction interpersonal interviews involved job satisfaction Journal of Applied Journal of Personality leaders leadership major motivation needs negative nonverbal nonverbal communication organizational organizations outcomes perceived perception performance Personality and Social persuasion positive prejudice problems productivity quality circles Relations in Action relationships response result rewards role score self-concept self-esteem self-serving bias settings sexual harassment situation skills social loafing Social Psychology stereotypes strategies stress style success suggests superego task teams techniques tend theory tion traits Type B personality women workers workplace