Effective Knowledge Management: A Best Practice Blueprint
Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.
What people are saying - Write a review
We haven't found any reviews in the usual places.
A Business Imperative
Two Creating Organisational Knowledge of External
Three The Importance of Managing Knowledge
9 other sections not shown
achieve adopt best practice analysis assess Balanced Scorecard become benchmarking Best practice transfer brand build call centre Carousel Nurseries challenges changes communication compete effectively competitors continued corporate Costain creation and transfer culture customer support e-business economic employees Empowerment enables organisations enhance environment European Union example explicit knowledge external facilitate factors focus global globalisation he/she Holtshouse says identify impact important improve industry initiatives innovation intellectual capital internal Internet involved isation J D Edwards KEY CONCEPT key intangible assets knowl knowledge creation knowledge management knowledge sharing knowledge-driven organisation leaders leadership learning managing knowledge ment monitor motivation NatWest needs organ organisational knowledge partners problem processes psychological contract recruitment Sainsbury's says Ramskir scenario planning Simon Jersey Skandia skills SMEs staff strategy structure Study superior performance suppliers supply chain sustain competitive advantage tacit knowledge trade transform World Trade Organisation Xerox