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able accept achieving Active language agreed appraisal cycle appraisal meeting appraisal process appraisal system appraising performance appropriate asked aspects assessment attitudes and beliefs believe benefits Chapter Chapter 11 circumstances and conditions coaching commitment competence create critical criticised Dave difficulties effective personal appraisal Encouragement and appreciation environment example experience experienced expertise express feedback on improvements feel valued five performance factors focus focused followership formal appraisal four-step approach going Gwen happening hear high performance human touch imagine important improved performance individual Joan learning listening looking Maggie managers means motivation non-critical feedback opinion opportunity organisations paying attention peer and upward performance levels person being appraised personal attributes personal development personal log personal performance personal skills positive possible praise recognise response satisfaction sense share someone successful appraisal tAat targets team appraisal team leaders team members technical skills things upwards feedback win-win outcome