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Four Principles of Telephone Communication
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A—plays the role able administrative assistant Albert Mehrabian Assignments for Chapter AT&T basic bill Bill Bourne Bob Bell Bob Wren burnout business telephone circling your answer classmates complaints connect courteous courtesy customer service representative dial Discuss employees evaluate Extension TELEPHONED face-to-face transactions false by circling following conversation takes handle important improve incoming calls information economy instructor List listening long-distance Mark McCormack Monarch Information Systems nonverbal behavior pace party phone calls phone conversation phrases from chapter Positive Mental Attitude Principle problem productive public relations Quiz for Chapter response Review Quiz secretary Simulation Set someone Sometimes Seldom speaking specific stock brokers stress Student B—plays suggestions supervisor switchboard operator talk Telemarketing telephone communication telephone conversations telephone personality telephone tag telephone transaction telephone voice telephone work place Thank time-waster today's business tool transfer True False 9 wish words and phrases