Effectively managing human service organizations

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Sage, 2005 - Social Science - 461 pages
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Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations.
While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing  leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. New to this edition are topics that will make managers even more effective: designing service delivery programs, marketing consumer services, promoting organizational change, developing volunteer programs, and seeking governmental funding.  An additional chapter on resource development includes discussion of electronic philanthropy and developing a business plan. The new edition also provides useful Web sites for keeping current on management and fundraising developments.
Effectively Managing Human Service Organizations, Third Edition is an excellent resource book for executive directors, middle managers, line supervisors, and graduate students who aspire to work in these roles. It provides both a conceptual framework and essential skills managers need to make their organizations more effective. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.     

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Leading the Organization
Strategic Planning
Designing and Developing ConsumerOriented Programs

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About the author (2005)

Ralph Brody, PhD, was developing a case book to accompany his best-selling textbook, Effectively Managing Human Service Organizations, when he passed away on February 8, 2006. As the book was in draft form, many cases were integrated into the current text with Michael Austin and Tom Packard.

Prior to his death, Dr. Brody was on the faculty of Cleveland State University where he taught social policy and social service administration. He also gave graduate courses on service delivery models at Case Western Reserve University. Previously, he served for fifteen years as the executive director of the Federation for Community Planning, an organization that provides research, planning and advocacy on health and human services. Dr. Brody authored books on case management, the state legislative process, fundraising events, community problem solving, service learning, and macro practice. He also produced documentaries on supervision and drug free zones and chaired the Options Committee, which successfully planned and advocated for additional public funding for services for older persons in the greater Cleveland area. Dr. Brody’s many years as a manager and teacher convinced him that the issues facing those in human service organizations were universal and applied to boards of directors as well as NGOs. He dedicated himself to developing tools to enhance the understanding and skills of those in leadership roles, from Cleveland to India, Spain, Ghana, Ethiopia, Egypt and Nigeria, His frequent workshops in Kenya led to the translation of his casebook into the Swahili language.

Dr. Brody’s work touched millions, and his contributions will continue to educate, inform and inspire future students and professionals in human services and human services administration.

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