Effectively managing human service organizations
Now in its Third Edition, Effectively Managing Human Service Organizations continues to provide invaluable advice for achieving managerial success. Ralph Brody dissects and diagnoses common workplace dilemmas, arming practicing managers with the skills to implement positive changes in their organizations.
While retaining much of the valuable information from the previous editions, the Third Edition adds up-to-date information and ideas to chapters on developing leadership, planning strategically, solving organizational problems, addressing challenging employee situations, monitoring financial statements, improving internal and external communications, and obtaining funding from private foundations. New to this edition are topics that will make managers even more effective: designing service delivery programs, marketing consumer services, promoting organizational change, developing volunteer programs, and seeking governmental funding. An additional chapter on resource development includes discussion of electronic philanthropy and developing a business plan. The new edition also provides useful Web sites for keeping current on management and fundraising developments.
Effectively Managing Human Service Organizations, Third Edition is an excellent resource book for executive directors, middle managers, line supervisors, and graduate students who aspire to work in these roles. It provides both a conceptual framework and essential skills managers need to make their organizations more effective. Easy to read, the book contains hundreds of real-life examples and specific guidance in developing skills necessary to manage large and small organizations.
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Leading the Organization
Designing and Developing ConsumerOriented Programs
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achieve action activities agency agency's Alexander Hamilton Institute appraisal approach assignments behavior board members budget clients commitment committee consider consumers contribute convey corporate costs counseling decision determine develop discussion donors dynamic planning effective managers employees evaluation event example executive director expectations expenses feel focus foundations funders funding fundraising gift give goals grant groupthink Harvard Business Review human service organizations ideas identify implementing important income increase involved issues job enrichment K. A. Williams leadership major manager's guide meeting ment mission nization nonprofit organization objectives orga organization's organizational organizational culture outcomes participants performance performance appraisals policies positive possible potential prepared priorities problem proposal questions recidivism require responsibilities role sexual harassment specific staff member strategic planning substance abuse supervisors tasks tion trustees unit volunteers