Electronic performance monitoring and job stress in telecommunications jobs
Michael James Smith, University of Wisconsin--Madison. Dept. of Industrial Engineering, Communications Workers of America
University of Wisconsin-Madison, Dept. of Industrial Engineering, 1990 - Business & Economics - 46 pages
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01 level Amount of Supervisor Analysis of Variance anger and fatigue assistance operators reported Assistance Operators Service Baby Bells Carayon Career Future Ambiguity Communications Workers demographic variables depression directory assistance operators electronic monitoring electronic performance monitoring Elsevier Science Publishers employee performance Ergonomics Fair Work Standards Human-Computer Interaction Industrial Engineering job characteristics Job Content Factors Job Control job demands Job Design Job Strain Job Stress meaningfulness monitored and unmonitored Monitored clerks reported monitored employees reported monitored service representatives Monitored Unmonitored Non-Monitored Operators Service Representatives predictors of strain Problems with Supervisor Promotion Potential psychological strain reported more boredom reported more problems representatives and clerks Sainfort Service Representatives Clerks service representatives reported shows that monitored Smith somatic health complaints strain outcomes stressor Supervisor Feedback Supervisory Factors supervisory relations telecommunications jobs Tension/Anxiety U.S. Congress University of Wisconsin University of Wisconsin-Madison unmonitored employees Variance Job VDT Workers VDUs Video Display Terminals Workload Variance