Emergency Notification

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ABC-CLIO, 2010 - Business & Economics - 210 pages
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To grasp the importance of emergency notification, imagine this scenario: A shooter is on the loose at a college campus. Chaos reigns. To contain the situation, campus personnel need to communicate immediately and efficiently, not only with the students, faculty, and staff, but also the local police, federal law enforcement, and media. Effective emergency notification makes things "right," it allows the right message to reach the right people at the right time--facilitating the right response. "Emergency Notification" explains how.

This book offers must-know information for business security, senior management, human resources staff, government policymakers, and emergency planners, examining what, when, how, why, and with whom to communicate during crises. This text also covers risk communication, message mapping, information loading, audience comprehension, and practical issues like testing emergency notification systems.

 

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Contents

Introduction
1
1 Standards Requirements and Expectations
7
2 Emergency Notification Basics
20
3 Communication Challenges
55
4 Communication Planning
84
5 Six Phases of Emergencies
106
6 Automated Notification
120
7 Emergency Messages
154
8 Message Maps
169
Notes
193
Glossary
201
Index
205
Copyright

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About the author (2010)

Robert C. Chandler, PhD, is professor of communication and director of the Nicholson School of Communication at the University of Central Florida and the former chair of the communication division at the Center for Communication and Business at Pepperdine University, Malibu, CA.