Emerging New Paradigms: A Guide to Fundamental Change in Local Public Transportation Organizations
Describes how public transportation organizations have entered an era of fundamental change and examines how they are responding to dramatic new expectations and imperatives that have triggered the emergence of a "new paradigm" throughout business and industry worldwide.
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areas beneﬁt businesses and industries challenge consolidated agency contract coordination customer’s experience deﬁned digm dimensions of change efficiency emerging ﬁrst ﬁve focus group functions GRTA information technologies initiatives major managing mobility ment Metro Metro Transit Metropolitan mission shift mobility enterprise mobility management monitoring MTDB multimodal National Academy operating agency operating company organizational change organizational structure paradigm shift Paradigms project partners partnerships performance measurement portation progress public operating public trans public transportation organizations Pursuit of Fundamental RATP reﬂect regional research team responsibility role San Diego San Diego Transit San Diego Trolley service providers signiﬁcant six dimensions smartcard state-of-the-art information technologies STIF strategic plan themes and principles three-tiered model tion traditional transit agencies Transit Authority transit industry transit operating transit organizations transit services TransLink Transport for London Transportation Authority Transportation Research Board U.S.DOT underway Utah Transit Authority ValleyRide