Emotional Business: Inspiring Human Connectedness to Grow Earnings and the Economy
iUniverse, 27.06.2012 - 230 Seiten
If youve ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then youve experienced the business effects of emotional disconnection.
In todays knowledge-driven and service centered economy, emotional excellence isnt idealism. It is a practical necessity for growth and retaining superior talent. The Industrial Revolution is over, and the Emotional Revolution has now begun.
Recognizing that emotion is part of the fabric of human biology, the hundred billion neurons in every brain can be emotionally engaged to:
Evoke intense customer passion to boost sales
Eliminate the financial self-destruction of infighting
Excite employees to care for each other to ensure effectiveness
Written for anyone from the small business employee to the corporate CEO, this step-by step guidebook contains dozens of practical checklists and examples to immediately create connection with customers and colleagues. If you get the emotions right, you get the business right.
Descartes Was Wrong
Hurricane in a Closet
Get on the Same Page Now
Emotion as Business Strategy
Its Really Bad around Here
Change the Oil in Seven Languages
We Live in Four Boxes
The Good News
All the Lists in One Place
About the Author
Contacting Dr Ravi Rao
The Ear Is Mightier than the Sword
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Emotional Business: Inspiring Human Connectedness to Grow Earnings and the ...
Ravi Rao, MD,Ravi Rao Med
Eingeschränkte Leseprobe - 2012