Emotional Intelligence at Work: A Professional Guide

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SAGE Publications, Jun 4, 2001 - Business & Economics - 200 pages
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It is increasingly recognized that a person's intelligence quotient (IQ) contributes to only about twenty per cent of his/her success in life and at work. The balance eighty per cent depends largely on a person's emotional intelligence or emotional quotient (EQ). Directly related to emotional intelligence are qualities such as the ability to manage one's moods and to motivate and lead people as also to empathize with them. Using new research data, this book provides a conceptual understanding of emotional intelligence as also demonstrates how one can manage emotions through acquiring emotional, cognitive and behavioural skills. The book provides a fresh approach to maximize productivity, manage change and resolve conflicts at the workplace using emotional intelligence discusses several psychological aspects related to emotional intelligence, such as the consequences of low and high EQ, levels of EQ required for various tasks, and EQ and leadership - Provides examples of the application of EQ in organizations - Includes a unique standardized "Emotional Intelligence Test"

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Contents

Preface
9
One Emotional IntelligenceAn Introduction
15
Two Emotional Intelligence and Personality
53
Copyright

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About the author (2001)

Dr Dalip Singh is a senior bureaucrat who joined the Indian Administrative Service (IAS) in 1982. He belongs to the Haryana Cadre and has held many important positions in the state and Central Governments.

He obtained his post-graduation in psychology from the University of Delhi in 1978 after which he completed his M.Phil and Ph.D. in psychology with research work in areas such as managerial effectiveness, transactional analysis, leadership and personality. Dr Singh taught at the Faculty of Management Studies, University of Delhi (1980–82) before joining the IAS. He has the rare distinction of being awarded D. Litt. in psychology for his work on EQ, by Bundelkhand University, Jhansi, India, in 2005.

He is a trained psychologist and an expert on emotional intelligence. He lives in Chandigarh, India, and may be contacted at www.eqindia.com

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