Emotional Intelligence at Work: A Professional Guide
It is increasingly recognized that a person's intelligence quotient (IQ) contributes to only about twenty per cent of his/her success in life and at work. The balance eighty per cent depends largely on a person's emotional intelligence or emotional quotient (EQ). Directly related to emotional intelligence are qualities such as the ability to manage one's moods and to motivate and lead people as also to empathize with them. Using new research data, this book provides a conceptual understanding of emotional intelligence as also demonstrates how one can manage emotions through acquiring emotional, cognitive and behavioural skills. The book provides a fresh approach to maximize productivity, manage change and resolve conflicts at the workplace using emotional intelligence discusses several psychological aspects related to emotional intelligence, such as the consequences of low and high EQ, levels of EQ required for various tasks, and EQ and leadership - Provides examples of the application of EQ in organizations - Includes a unique standardized "Emotional Intelligence Test"
What people are saying - Write a review
We haven't found any reviews in the usual places.
One Emotional IntelligenceAn Introduction
Two Emotional Intelligence and Personality
7 other sections not shown
Other editions - View all
ability able achieve action anger angry aware become behaviour better boss cent clients cognitive conflict effective emotional competence emotional intelligence Emotional Intelligence Test emotional learning Emotional Quotient emotional skills emotionally intelligent empathy employees environment EQ test evaluation example executives experience factors fear feedback feelings frustration gence goals Goleman handle high EQ human hurt identify important improve impulses increase individual instance Intelligence Quotient interpersonal lack lead leaders leadership learners level of emotional marshmallow measure ment motivation negative neo-cortex organisation participants perceived performance person Peter Drucker positive problems productivity professional psychological react realise recognise relations relationships response salespersons scores self-awareness self-compassion self-esteem situation social and emotional stress stress management subordinates success supervisors technical things tion tional intelligence trainer training programmes traits Transactional Analysis trust understand University of Delhi workplace