Emotional Intelligence for Project Managers: The People Skills You Need to Achieve Outstanding Results

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AMACOM Div American Mgmt Assn, 2007 - Business & Economics - 264 pages
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Many studies have shown that emotional intelligence is a key determinant of success in the workplace. This is the only book available on emotional intelligence for project managers. Clearly and simply, it shows project managers how to apply EI to their project goals. It contains easy-to-use checklists and self-assessments that can be applied to any project. It shows readers how to: set the tone and direction for the project improve listening skills motivate, coach, and mentor team members productively handle stress, criticism, and blame create a positive work environment and more.
 

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Great book for anyone that works with others, helps you better understand yourself and others so you could root cause personal issues and address them properly.

Contents

II
3
III
5
IV
8
What Is Emotional Intelligence?
9
V
11
The Good News About Emotional Intelligence
12
VI
16
VII
19
XXX
143
XXXI
149
XXXII
155
XXXIII
157
XXXIV
159
XXXV
167
XXXVI
174
XXXVII
176

A Brief Primer on Emotional Intelligence
20
VIII
22
IX
28
How to Improve Your Understanding of Emotional Intelligence Concepts
29
X
31
XI
33
XII
35
XIII
44
Accurate SelfAssessment
45
SelfConfidence
46
XIV
52
SelfManagement
53
XV
55
XVI
75
XVII
77
XVIII
81
XIX
83
XX
86
XXI
92
XXIII
97
XXIV
102
XXV
106
XXVI
111
XXVII
116
XXVIII
130
XXIX
136
XXXVIII
185
XXXIX
188
XL
191
XLI
199
The Team Within the Team
200
XLII
205
Leveraging Emotional Intelligence on Large and Complex Projects
206
Characteristics of Large and Complex Projects
207
XLIII
209
XLIV
218
XLV
222
XLVI
225
XLVII
227
XLVIII
229
XLIX
232
L
234
LI
237
Responsibility Assignment Matrix RAM
238
LII
240
LIII
242
Books on Emotional Intelligence
243
LIV
245
Emotional Intelligence Web Sites
246
LV
249
LVI
257
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