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EMOTIONAL LABOR SINCE
THE CONTOURS OF EMOTIONAL LABOR
CARING LABOR Susan Himmelweit
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Academy activities American analysis Arlie Arlie Hochschild associated attorneys authors behavior burnout carers caring labor clients culture customers discussion display dysgenic economic effort emotional demands emotional labor employees example factors feeling rules feelings Feminist Feminist Economics firm gender George Farkas gerontology groups Heidi Hartmann Hochschild 1983 identity interac interactive service involved issues job content job evaluation jobs requiring Kunda Leidner levels male paralegals Managed Heart managerial masculine ment nomic norms occupations officers organization organizational paid Paperbound paralegals Pay Equity perform emotional labor Peronist police political profes professional professors public integrity quired racial Rafaeli registered nurses rela relationship response role Ronnie Sage scripts sector Serbs service workers sion social Sociology Steinberg Sutton Tech Temple University Thousand Oaks tion tional labor tive ture University Press unpaid versity wage Wharton women workplace York