Employee Morale: Driving Performance in Challenging Times

Front Cover
Springer, Oct 22, 2009 - Business & Economics - 215 pages
Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world's largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection.
 

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Contents

Chapter 1 What is Morale?
1
Chapter 2 How Do Organizations Measure Morale?
17
Chapter 3 Why Morale is So Important
59
Culture Morale and Customer Satisfaction Hilti Group Liechtenstein
109
Do We Create High Morale or Step Out of the Way?
127
Chapter 6 Current Trends Issues and Myths in Employee Morale
167
Chapter 7 Employee Morale as a Response to Challenging Times
193
Notes
199
Index
207
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About the author (2009)


CARY COOPER is Distinguished Professor of Organizational Psychology and Health and Pro Vice Chancellor at Lancaster University, England. He was Founding Editor of the Journal of Organizational Behavior, Editor of the journal Stress and Health, President of the British Association of Counselling and Psychotherapy and Chair of the think tank The Sunningdale Institute in the UK's National School of Government. He has a number of Honorary Doctorates from universities and received an Honorary Fellowship of the Royal College of Physicians. Professor Cooper was honoured with a CBE (Commander of the Order of the British Empire) in the Queen's Birthday Honours List in 2001, and was elected as Chair of the Academy of Social Sciences in 2009.

Honorary fellowship for Cary Cooper
http://www.lums.lancs.ac.uk/news/18953/honorary-fellowship-for-cary-c/

DAVID BOWLES is Managing Director of Research& Consulting International in Rancho Santa Fe, California, whose projects range from advising clients on employee morale and performance, and the measurement and management of morale and corporate culture. He is also a regular speaker to groups on these subjects. Dr. Bowles has a Ph.D. in management sciences (emphasis: industrial psychology) from the University of Manchester, Institute of Science and Technology, UK (UMIST), has had a long career in international human resource consulting and has worked across all major industry and non-profit groups. He can be reached at: db@research-consult.com.

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