Employment Relationships: New Models of White-Collar Work

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Peter Cappelli
Cambridge University Press, Mar 27, 2008 - Business & Economics - 264 pages
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The second half of the twentieth century witnessed a quite dramatic shift in the nature of white collar employment, from lifetime tenure, often in a very hierarchical work structure, to a new model defined by flatter organizations, job insecurity, shorter tenures, declining attachment between employer and employee, and contingent work. Managing employment relations has become an issue of huge strategic importance as businesses struggle to respond to the pace of change in management systems and working practices. Employment Relationships: New Models of White-Collar Work traces developments in employment arrangements drawn from a number of business contexts. These include the rising role of outside hiring and lateral moves in shaping and managing careers, increased career uncertainty, and much greater variety in organizational structures - even within industries and professions - as employers struggle to meet the diverging demands of their product markets.
 

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Contents

Introduction
1
Corporate restructuring and the employment relationship
31
The up and out in organizations
65
the competing demands in call centers
112
Threes a crowd? Understanding triadic employment relationships
142
an opportune context for organizational researchers
179
unintended benefits for professional careers
223
Index
257
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About the author (2008)

Peter Cappelli is the George W. Taylor Professor of Management and Director of the Center for Human Resources at the Wharton School, University of Pennsylvania.

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