Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

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Wiley, Jan 1, 1999 - Business & Economics - 224 pages
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This book is written to assist people to lead others in getting extraordinary things done. The basic message is that the best leaders care. This is not about being soft or a cheerleader. In chapter 1, the research to support this point of view is examined. In chapter 2, a classic case study to illustrate the seven essentials of encouraging the heart is presented. Chapter 3 offers an Encouragement Index for the reader's self-assessment. Chapter 4 explains why encouraging the heart begins by being clear about standards. Chapter 5 is about the leader's attitude toward others, especially expecting the best. Chapter 6 shows that leaders are always on the lookout for exemplars of values and standards. In chapter 7, the power of personalizing recognition is explained. Chapter 8 considers how great leaders are great storytellers. Chapter 9 examines how leaders bring people together to share the successes of their colleagues. Chapter 10 examines how leaders set an example and create a climate for encouraging the heart. Chapter 11 summarizes the main points, while chapter 12 offers 150 ways to get started on a quest to encourage the heart to accomplish great things. (RKJ)

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Contents

The Heart of Leadership
3
The Seven Essentials of Encouraging
15
The Encouragement Index
33
Set Clear Standards
45
Expect the Best
61
Pay Attention
85
Tell the Story
99
Celebrate Together
113
Set the Example
129
Finding Your Voice
145
Notes
177
Acknowledgments
187
Index
193
Copyright

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About the author (1999)

JAMES M. KOUZES is chairman of the Tom Peters Group/Learning Systems, which makes leadership work through practical, performance-oriented learning programs, including the Leadership Challenge Workshop and Leadership Is Everyone's Business. In 1993 the Wall Street Journal cited him as one of the twelve most requested "nonuniversity executive-education providers" to U.S. companies. BARRY Z. POSNER, Ph.D, is dean of the Leavey School of Business, Santa Clara University, and professor of organizational behavior. He has received several outstanding teaching and leadership awards, has published more than eighty research and practitioner-oriented articles, and currently is on the editorial review boards for the Journal of Management Education, the Journal of Management Inquiry, and the Journal of Business Ethics. He also serves on the board of directors for Public Allies-Silicon Valley and for the Center for Excellence in Nonprofits.

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