Enforcing the Work Ethic: Rhetoric and Everyday Life in a Work Incentive Program

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SUNY Press, Jan 22, 1991 - Social Science - 252 pages
This analysis, based on a year s observation of social relations in a Work Incentive Program (WIC) office, explores the ways in which staff members organize their interactions with clients, coworkers, and supervisors. Miller focuses on rhetoric (persuasive discourse) as a central aspect of everyday work and as a means of analyzing activities and relationships. He shows, for example, how staff members, clients, and supervisors rhetorically define and justify organizational purposes, or typical and preferred organizational solutions to problems. The book offers an alternative image and orientation to low-level human service professionals and emphasizes how they actively participate in the creation and maintenance of troublesome work relationships.
 

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Contents

Human Service Work as Rhetoric
1
The Work Incentive Program
34
Social Relations in WIN as Potential Arguments
67
Defining and Justifying WIN
100
Defining Troubles in WIN
138
Justifying Solutions in WIN
176
Rhetoric Argumentation and Acquiescence in WIN
214
Notes
241
References
242
Index
247
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