Essential Knowledge and Management Issues in Law Firms

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Universal-Publishers, Jul 6, 2011 - Law - 310 pages
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Knowledge management plays an important role in helping law firms as knowledge organizations create, share and apply knowledge to the needs of law firm clients. This book covers important topics such as characteristics of knowledge, knowledge management systems, objectives and strategies, knowledge processes, change analysis, and change strategy framework.
 

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Contents

KNOWLEDGE MANAGEMENT
10
INFORMATION TECHNOLOGY
13
Knowledge Management Approaches
26
Introduction
35
Organizational and Individual Knowledge
40
Law Firm Maturity
61
Law Firm Stages of Growth
79
KM Change Strategies
87
Autonomy
152
Lawyer involvement in the firm
158
Stimulation
168
KNOWLEDGE PROCESSES
175
Evaluating Knowledge
202
Applying Knowledge
210
End User Tools
214
Groupware
227

CLIENTS
99
Clients Firms and Changes in IT
105
Clients and Changes in Law Firms
112
Corporate Law Firm Clients in Norway
119
Law Firm Thommessen
129
IT Impacts on Client Satisfaction
138
Unified Communications
240
KM IT MANAGEMENT
259
KM Project Stages
272
Brain Storms
285
Copyright

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About the author (2011)

Martin Apistola, Computer/Law Institute, Free University Amsterdam

Dr Geoff Dean is a Senior Lecturer in the School of Justice Studies in the Faculty of Law at Queensland University of Technology, Australia. He specialises in police investigative thinking and knowledge management, forensic and investigative psychology, criminal/offender profiling, justice and
human rights, terrorism and security. He is registered as an international expert with EUROPOL at the Knowledge Management Centre, The Hague in the Netherlands and consults widely with various police services, institutes, and universities in Asia, Europe and North America. Dr. Dean is the program
manager and teaching coordinator for a joint corporate program on 'International Policing' as a major course component for the Bachelor of Justice Degree for the Singapore Police Force. He is also a former police trainer. Dr Petter Gottschalk is professor of knowledge management at the Norwegian
School of Management in Oslo, Norway. He specialises in knowledge work, management of knowledge workers, management of police investigations, leadership roles, knowledge strategies, value configurations, resource-based strategy and knowledge management systems. He is teaching at Nanyang University
in Singapore, Fudan University in Shanghai and Arab Academy in Egypt. Prior to this, Dr. Gottschalk had several executive positions in business and public administration.

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