Essentialism: Common Sense Quality Improvement

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American Association of Community Colleges, Jan 1, 1994 - Education - 121 pages
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Essentialism is a trimmed down, action-oriented, user-friendly approach to Total Quality Management (TQM) in education. This book explores the concept of essentialism to describe strategies for implementing TQM in community colleges. Chapter 1 examines the history of the TQM movement and reviews experiences of community college practitioners involved in continuous quality initiatives. Chapter 2 discusses management theories and change, TQM's pioneers, and the importance of TQM in community colleges. Chapter 3 explains the two guiding principles of essentialism, constancy of purpose and consumer satisfaction, while chapter 4 reviews the theory's three basic elements: accept regulatory requirements; attend to current customer needs; and anticipate the needs of future customers. Chapter 5 describes four essential elements to create a receptive environment for implementing essentialism, including strategic planning that continuously renews the college mission, environmental planning, leadership, and support for empowered teams and individuals. Chapter 6 describes the use of such traditional TQM tools as flow charts, Pareto charts, and fishbone diagrams, while chapter 7 presents eight new tools, including stairsteps analysis of the number of steps in a given goal; wallpapering, or a physical display of all paperwork necessary in a process on a wall; and the repetitive "why." Chapter 8 examines implementation strategies including teambuilding, project selection, and common pitfalls, while the final chapter summarizes the principles and elements of essentialism and suggests that since few colleges have the human and financial resources necessary to implement a full-blown TQM plan, essentialism provides a viable alternative. (Contains 57 references.) (KP)

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Contents

Common Sense Quality Management
1
Why Quality?
9
Management Theories and Change
15
Copyright

12 other sections not shown

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About the author (1994)

DESNA L. WALLIN is an assistant professor in the Department of Lifelong Education, Administration, and Policy at the University of Georgia. She has more than 25 years of experience in community and technical colleges. She began her career as an adjunct instructor at Lincoln Land Community College. She subsequently became a tenured instructor, served as dean of transfer, general studies, and developmental programs, and as vice president for academic affairs. She accepted the presidency of Clinton Community College in 1989 and served for six years before assuming the presidency of Forsyth Technical community College, where she served for an additional six years. She is the author of numerous articles and chapters, a coauthor of "Essentialism: Common Sense Quality Improvement" (American Association of Community Colleges, 1994) and author of "The CEO Contract: A Guide for Presidents and Boards" (American Association of Community Colleges, 2003). An active leadership consultant, she is currently working with various state organizations and the American Association of Community Colleges to provide leadership development seminars and workshops for faculty and administrators in community technical colleges.
Dr. Wallin is an honors graduate of Brigham Young University. She earned her master's degree in English education at Eastern Illinois University and her Ed.D. in curriculum and instruction from Illinois State University.

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