Essentials of Pharmacy Management

Front Cover
With the operations of a pharmacy being a required element of PharmD courses, this textbook will provide pharmacy students with an understanding of business processes used and how those processes impact their practice of pharmacy in providing patient care. The material will provide those who aspire to become managers in healthcare organizations with a foundation of how to manage in an environment that is focused on "the business of healthcare." Special features include cases that allow students to apply what they have learned in the chapters to business situations with the context of various practice settings.
 

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Contents

3 Going into business in independent chain and hospital pharmacy settings
33
Cases for Part I
53
Part II Planning and risk management
77
4 Developing business plans and policies
79
5 Risk and insurance management
93
Cases for Part II
109
Part III Accounting and financial management
129
6 Accounting and financial records
131
Cases for Part IV
247
Part V Organization and staffing the pharmacy
275
12 Organizing and staffing the pharmacy
277
13 Employee orientation training and compensation
295
14 Personnel relations
311
Cases for Part V
329
Part VI Pharmacy operations management
353
15 Purchasing and inventory control
355

7 Use of accounting and financial records
153
Cases for Part III
171
Part IV Marketing strategies
193
8 Prescription product and service strategies
195
9 Pharmacy location layout and merchandising
209
10 Pricing procedures and credit policies
221
11 Promotion and personal selling
231
16 Operations management
373
17 Measuring the success of the pharmacy
387
Cases for Part VI
407
Answers to selftest questions
427
Index
433
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