Essentials of Quality with Cases and Experiential Exercises

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John Wiley & Sons, Feb 22, 2010 - Business & Economics - 416 pages
Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.
 

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Contents

Second National Bank
47
Designing Quality into Products and Services
53
Innovation and Creativity in Quality
85
Summary
99
QUALITY SYSTEMS TO ASSURE
105
Product Process and Materials Control
135
Supplier Evaluation
147
Experimental Design
153
Acceptance Sampling
281
Quality Costs
311
QUALITY MANAGEMENT
333
Integration of the Classic Motivational Theories
339
General Information and Guidelines for Teams
351
Creating a WinWin Situation
358
Self Directed Work Teams at BHI
364
Appendix A Table of FourDigit Random Numbers
371

CONTROL AND IMPROVEMENT
179
Exercises and Activities
206
Statistical Process Control
229

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About the author (2010)

Victor E. Sower is the author of Essentials of Quality with Cases and Experiential Exercises, published by Wiley.

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