Essentials of Quality with Cases and Experiential Exercises
Thoroughly tested and used by students and proven to help students taking the American Society for Quality’s Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current quality management topics, from creative and innovative improvements and approaches to today’s economic environment to ways of developing metrics for measuring and evaluating programs. With non-academic, reader-friendly writing, the text features many chapter exercise and cases that provide students with hands-on experience.
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Second National Bank
Designing Quality into Products and Services
Innovation and Creativity in Quality
QUALITY SYSTEMS TO ASSURE
Product Process and Materials Control
Integration of the Classic Motivational Theories
General Information and Guidelines for Teams
Creating a WinWin Situation
Self Directed Work Teams at BHI
Appendix A Table of FourDigit Random Numbers
acceptance sampling analysis ANSI/ASQ ANSI/ISO/ASQ approach ASQ Quality Press balanced scorecard calculated chapter check sheet common cause variation component continuous improvement control charts control limits cost of quality creative decision defective units defined Deming determine developed dimensions Discuss effect employees Equation evaluation example experiment external failure costs factors Figure flow chart focus groups full-factorial design gauge identified Juran manufacturing materials MBNQA measurement meeting metrics nonconforming number of defects organization organization’s p-chart percent performance Philip Crosby problem process capability products and services quality audit Quality Control quality costs quality function deployment Quality Glossary quality management system Quality Progress quality system random range charts reliability requirements sampling plan selected Shewhart Six Sigma Society for Quality Sower specific standard statistical statistical process control strategic plan supplier Table Taguchi team leader team members total quality variables variation x-bar chart