Evaluating Information Systems: Public and Private Sector

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Zahir Irani, Peter E. D. Love
Routledge, 2008 - Business & Economics - 347 pages
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The adoption of Information Technology (IT) and Information Systems (IS) represents significant financial investments, with alternative perspectives to the evaluation domain coming from both the public and private sectors.

As a result of increasing IT/IS budgets and their growing significance within the development of an organizational infrastructure, the evaluation and performance measurement of new technology remains a perennial issue for management. This book offers a refreshing and updated insight into the social fabric and technical dimensions of IT/IS evaluation together with insights into approaches used to measure the impact of information systems on its stakeholders. In doing so, it describes the portfolio of appraisal techniques that support the justification of IT/IS investments.

Evaluating Information Systems explores the concept of evaluation as an evolutionary and dynamic process that takes into account the ability of enterprise technologies to integrate information systems within and between organisations. In particular, when set against a backdrop of organisational learning. It examines the changing portfolio of benefits, costs and risks associated with the adoption and diffusion of technology in today's global marketplace. Finally approaches to impact assessment through performance management and benchmarking is discussed.
 

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Contents

Chapter 1 Information technology and systems justification
1
Chapter 2 Revisiting the content context and process of IS evaluation
35
Examining case research from an ANT perspective
49
Why more formal evaluation is not necessarily better
78
Managing disbenefits
99
Evaluation of custom and package applications
118
A close review of practice
134
Chapter 8 Evaluation of information service providers in support of the fixedincome market
153
The UK National Programme in the Health Service
199
Using the SPRINT methodology to meet two challenges of information age government
218
Views from the public sector
236
Improving the national and international measurement evaluation and comparison of eGovernment
257
Chapter 14 Evaluating eGovernment infrastructure through enterprise application integration EAI
302
A research agenda
322
Index
337
Copyright

Chapter 9 Evaluating actors and factors associated with healthcare information systems
179

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About the author (2008)

Director of Postgraduate Studies in the Department of Information Systems and Computing, Brunel University, UK. He is a non-executive director of a leading engineering company and consults for global organizations such as Royal Dutch Shell Petroleum, DERA, BMW and Adidas.

Director of Research for the Working e-Business (We-B)Centre and Postgraduate Research Degree Coordinator in the School of Management Information Systems at Edith Cowan University, Australia. He also acts as the Asia Pacific Editor for Journal of Enterprise Information Management and Senior Editor for e-Government Quarterly.

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