Evaluating Training Programs: The Four LevelsAn updated edition of the bestselling classic Donald Kirkpatrick is a true legend in the training field: he is a past president of ASTD, a member of Training magazine's "HRD Hall of Fame," and the recipient of the 2003 "Lifetime Achievement Award in Workplace Learning and Performance" from ASTD In 1959 Donald Kirkpatrick developed a four-level model for evaluating training programs. Since then, the "Kirkpatrick Model" has become the most widely used approach to training evaluation in the corporate, government, and academic worlds. Evaluating Training Programs provided the first comprehensive guide to Kirkpatrick's Four Level Model, along with detailed case studies of how the model is being used successfully in a wide range of programs and institutions. This new edition includes revisions and updates of the existing material plus new case studies that show the four-level model in action. Going beyond just using simple reaction questionnaires to rate training programs, Kirkpatrick's model focuses on four areas for a more comprehensive approach to evaluation: Evaluating Reaction, Evaluating Learning, Evaluating Behavior, and Evaluating Results. Evaluating Training Programs is a how-to book, designed for practitiners in the training field who plan, implement, and evaluate training programs. The author supplements principles and guidelines with numerous sample survey forms for each step of the process. For those who have planned and conducted many programs, as well as those who are new to the training and development field, this book is a handy reference guide that provides a practical and proven model for increasing training effectiveness through evaluation. In the third edition of this classic bestseller, Kirkpatrick offers new forms and procedures for evaluating at all levels and several additional chapters about using balanced scorecards and "Managing Change Effectively." He also includes twelve new case studies from organizations that have been evaluated using one or more of the four levels--Caterpillar, Defense Acquisition University, Microsoft, IBM, Toyota, Nextel, The Regence Group, Denison University, and Pollack Learning Alliance. |
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User Review - AlexTheHunn - LibraryThingThis is a business oriented approach to analyzing the cost and effectiveness of training programs. It strikes me as something compiled by people who can not see their way out of a spreadsheet, seeking ... Read full review
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Contents
| 3 | |
| 16 | |
| 21 | |
| 27 | |
| 42 | |
Evaluating Behavior | 52 |
Evaluating Results | 63 |
Implementing the Four Levels | 71 |
Evaluating a Leadership Development Program US Geological Survey | 168 |
Evaluating a Leadership Development Program Caterpillar Inc | 186 |
Evaluating Desktop Application Courses Pollak Learning Alliance Australia | 200 |
Evaluating an Orientation Program for New Managers Canada Revenue Agency Pacific Region | 206 |
Evaluating Training for an Outage Management System Pacificorp | 221 |
Evaluating a Coaching and Counseling Course Grupo Iberdola Spain | 239 |
Evaluating a Performance Learning Model Defense Acquisition University | 262 |
Evaluating an Information Technology Skills Training Program The Regence Group | 276 |
Managing Change | 75 |
Using Balanced Scorecards to Transfer Learning to Behavior | 82 |
So How Is ELearning Different? | 95 |
Case Studies of Implementation | 115 |
Developing an Effective Level 1 Reaction Form Duke Energy Corporation | 117 |
Evaluating a Training Program for Nonexempt Employees First Union National Bank | 124 |
Evaluating a Training Program on Developing Supervisory Skills Management Institute University of Wisconsin | 131 |
Evaluating a Leadership Training Program Gap Inc | 144 |
Evaluating a Performance Improvement Program Toyota Motor Sales USA Inc | 287 |
Evaluating a Career Development Initiative Innovative Computer Inc | 321 |
Evaluating the Four Levels by Using a New Assessment Process Army and Air Force Exchange Service AAFES | 343 |
Evaluating a Training Program at All Four Levels Cisco Systems Inc | 351 |
| 361 | |
The Authors | 373 |
Other editions - View all
Evaluating Training Programs: The Four Levels: Easyread Edition Donald L. Kirkpatrick Limited preview - 2009 |
Evaluating Training Programs: The Four Levels Donald L. Kirkpatrick,James D. Kirkpatrick No preview available - 2006 |
Common terms and phrases
action activities analysis answer apply approach asked assessment attending behavior benefits better change in behavior Chapter communication complete conducted continued Corporate costs course decisions described designed determine Development Discussion effective employees evaluation example Exhibit experience Figure first four levels goals impact implementing important improvement included increase indicated initiative instructors interviews knowledge leaders leadership learners learning managers measure meet ment months objectives occur offered opportunity organization participants percent performance person positive practical presented productivity questionnaire questions reaction reasons received reports responses score session sheets shows skills specific standard strategy success suggestions supervisors survey Table tion trainers training program transfer University workshop X X X
Bibliographic information
| Title | Evaluating Training Programs: The Four Levels |
| Authors | Donald Kirkpatrick, James Kirkpatrick |
| Edition | 3 |
| Publisher | Berrett-Koehler Publishers, 2006 |
| ISBN | 157675796X, 9781576757963 |
| Length | 379 pages |
| Subjects | › Business & Economics / Training |
| Export Citation | BiBTeX EndNote RefMan |