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INTRODUCTION AND BACKGROUND OF STUDY
CONTROL OF INTERCITY TRAVELER SERVICE STANDARDS
SUMMARY CONCLUSIONS AND RECOMMENDATIONS
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adequate service air carriers air travelers aircraft airlines airport AMTRAK Appendix A Ex assist baggage handling system beverage service bus travelers CAB Form 371 callers cancelled cause Civil Aeronautics Board CONSUMER COMPLAINT STATISTICS coordinate dining cars dome car established and enforced exist failure fares Federal Federal Aviation Act Federal Railroad Administration filed flight irregularities food and beverage inadequate information system intercity common carrier INTERCITY RAIL PASSENGER intercity travel service intercity trip Interstate Commerce Act Interstate Commerce Commission liability limitations luggage modes Northeast Corridor on-board operation Passenger Service Act personnel procedures proposed rule public address announcements Rail Passenger Service Railroad refund Regulations of Intercity regulatory agencies report form Report of Consumer Reservations and Information rest rooms route seats service standards signs and symbols sleeping car telephone answering terminal facilities ticketing system toll-free telephone train traveler complaints traveler service problems