Everyday Excellence: Creating a Better Workplace Through Attitude, Action, and Appreciation

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ASQ Quality Press, 2006 - Business & Economics - 252 pages
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Everyday Excellence looks at the core of qualityupeople. If we want to achieve everyday excellence, we must do it for people and with people. People either have the right attitude or they donet. They take the right action, or they donet. They appreciate what they receive, or they donet.oAttitude, action and appreciatione actually form a cycle of excellence, since appreciation often stimulates, fosters, and encourages a better attitude. it all comes down to how we approach ourselves and how we interact with other people. Once we look for them, we find that the opportunities to practice and apply excellence in the workplace occur minute-by-minute throughout the day. These moments comprise the heart of everyday excellence. This book is designed as easy but inspiring reading for the busy leader, manager, supervisor, and professional in an office. If you work at a desk, or at a computer in an office, this book is written for you. it provides ten chapters of interconnected short stories and lessons. the lessons contain viewpoints and opinions, and hopefully new perspectives and insights. While the short stories are interconnected, each lesson stands alone. This, together with a very detailed index, enables the reader to use the book as a reference source.
 

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Contents

ESTABLISH THE FRAMEWORK FOR SUCCESS
1
LESSON 1 Winners Dont Have to Win
2
LESSON 2 The Consummate Organization
4
LESSON 3 Why Does the Cup Have to be Half Full?
7
Giving Weight to the Invisible
9
LESSON 5 Move from Strategy to Tactics
11
LESSON 6 Systems Deteriorate Over Time
15
LEADERSHIP AND MANAGEMENT EXCELLENCE
19
LESSON 5 Competition Research
127
LESSON 6 Develop Your Image
130
LESSON 7 Does Branding Make a Difference?
133
LESSON 8 Persuasive Writing
135
LESSON 9 The JustNoticeable Difference
139
SUCCESSFUL BUSINESS DEVELOPMENT
141
LESSON 1 Planting Networking Seeds
142
LESSON 2 Warm Up Your Cold Calls
145

LESSON 1 Distinguish Leaders from Managers
20
LESSON 2 The Orchestral Model
25
LESSON 3 Aligning Office Cultures
27
How to Boost or Bust Morale
31
LESSON 5 Ownership and Accountability
36
LESSON 6 Ask the Best of the Best
39
IMPROVING OPERATIONS
43
LESSON 1 Master Your Operational Methods
44
LESSON 2 Solve Problems and Improve Processes
47
LESSON 3 Five Handy ProblemSolving Techniques
55
LESSON 4 Refine Your Operational Mindset
59
LESSON 5 The Measurement Path to Improvement
64
LESSON 6 Apply the 20 Percent Rule
67
LESSON 7 Four Ways to Deal with Change
70
LESSON 8 The Ripple Effect
74
LESSON 9 Take it Slow to Move Ahead Fast
77
LESSON 10 Job Descriptions Lead to Clarity
82
LESSON 11 Lessons from Quantum Mechanics
85
PROJECT MANAGEMENT PERFORMANCE
89
LESSON 1 Todays Project Management Skills
90
LESSON 2 So You Got Promoted to Project Manager
97
LESSON 3 A Managers Guide to Timesaving
100
LESSON 4 What Do You Mean Its Not Perfect?
103
LESSON 5 Build Fire Stations Before the Fire
105
LESSON 6 Negotiation Tips and Tactics
110
LESSON 7 Heroics can be Harmful
114
GAINING CLARITY IN MARKETING
117
LESSON 1 Lets Go Fishing
118
LESSON 2 Getting into Position
119
LESSON 3 Not All Clients Are Equal
122
LESSON 4 Investing in Marketing
124
LESSON 3 Business Development Perspectives
149
LESSON 4 Lost Opportunities
154
A Law of Nature
156
LESSON 6 Prepare for the Big Presentation
159
LESSON 7 Improve Your Speaking Skills at Home
163
CLIENT RELATIONS AND RETENTION
165
LESSON 1 Tend Your Existing Clients
166
LESSON 2 Appreciating Loyalty
170
LESSON 3 Positive Client Interactions
175
LESSON 4 What do Your Clients Think?
177
GETTING COMMUNICATIONS RIGHT
181
LESSON 1 Make Feedback a Core Value
182
LESSON 2 Are You a Mind Reader?
187
LESSON 3 How Effective Teams Work
190
LESSON 4 Productive Meetings
193
LESSON 5 Use Your Communication Tools Effectively
198
EFFECTIVE HUMAN RESOURCES
203
LESSON 1 What Motivates People?
204
LESSON 2 Finding the Perfect Match
208
LESSON 3 Dealing with Difficult Situations
213
LESSON 4 Review your Evaluations
219
LESSON 5 Mentoring Moments
224
EVERYDAY QUALITY OF LIFE
229
LESSON 1 Find Balance
230
LESSON 2 The Joys of Being an Optimist
234
LESSON 3 Learn the Rules of the Game
238
Recommended Reading
241
INDEX
243
About the Author
251
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Page ix - Quality is never an accident; it is always the result of intelligent effort. There must be the will to produce a superior thing.

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