Examining the effectiveness of the Veterans Benefits Administration's training, performance management and accountability: hearing before the Subcommittee on Disability Assistance and Memorial Affairs of the Committee on Veterans' Affairs, U.S. House of Representatives, One Hundred Tenth Congress, second session, September 18, 2008, Volume 4
United States. Congress. House. Committee on Veterans' Affairs. Subcommittee on Disability Assistance and Memorial Affairs
U.S. G.P.O., 2009 - Law - 123 pages
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80 hours accuracy adjudicators AFGE annual training requirement Appeals assess Assistance and Memorial Bertoni Board of Veterans centralized training certification test Challenge Training claims processing staff Cleveland VARO collect feedback Committee on Veterans compensation and pension completed consistent Daniel Bertoni Department of Veterans disability claims DOUG LAMBORN effective elements employees ensure errors evaluate experienced staff fiscal year 2007 fully successful goals Government Accountability Office Grievance Hall identified implementation improve instructors issues learning management system Master Agreement Memorial Affairs ment modules NVLSP offices we visited organizational overall performance categories percent performance appraisal performance management system performance measures performance standards processors production quality assurance raters rating schedule regional offices remand responsible September 18 Subcommittee on Disability tion TPSS Training and Performance training plan training program VBA's training Veterans Affairs Veterans Benefits Administration Veterans Service Representatives VSRs and RVSRs Walcoff Washington workload