Excellence in Government: Total Quality Management in the 1990s

Front Cover
Coopers & Lybrand, 1990 - Public administration - 297 pages
0 Reviews

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Introduction to Quality
1
The Principles and Origins of TQM
15
Developing Quality Relationships With Customers
27
Copyright

18 other sections not shown

Common terms and phrases

References to this book

All Book Search results »

Bibliographic information