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Introduction to Quality
The Principles and Origins of TQM
Developing Quality Relationships With Customers
18 other sections not shown
Activity-based costing adopt TQM agencies approach awards budget Chapter consultants continuous improvement contractors control charts Coopers & Lybrand cost of quality culture customer expectations departments develop enterprise partners example external customers facilitators Federal Quality Federal Quality Institute feedback Figure Force field analysis functions implementation improvement teams innovation internal introducing TQM IRS Service Center issues leaders measurement meetings ment middle managers Naval organiza organization's output pareto charts PDCA percent performance personnel pilot projects planning problems process improvement product or service products and services promote quality circles quality control quality coordinator quality function deployment quality improvement quality initiative quality management quality resource group self-managed teams statistical process control steps strategies structure supervisors suppliers survey team members teamwork tion top management Total Quality Total Quality Management TQM initiative TQM methods TQM team union vendor partnership Volusia County workers