Experiencing and Managing Emotions in the Workplace
Neal M. Ashkanasy, Charmine E. J. Härtel, Wilfred J. Zerbe
Emerald Group Publishing, Jun 20, 2012 - Business & Economics - 420 pages
This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings.
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THE DYNAMICS OF EMOTION
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Academy of Management affective experience alpha coefficients analysis anger expression angry Applied Psychology Ashkanasy associated attitude attribution theory Bindl bipolar burnout chapter client cognitive compassion conceptual construct context correlations Cropanzano deep acting Diefendorff display rules emotion experiences Emotion in Organizations emotion regulation emotional contagion emotional display emotional dissonance emotional expression emotional labor emotionally intelligent employees Energetic Arousal engagement evaluation experienced factors feelings Grandey Ha¨rtel impact individual injustice interaction interpersonal job satisfaction Journal of Applied judgment-driven behavior measure mood motivation muted anger negative affect negative emotions one’s organization’s Organizational Behavior organizational change organizational culture organizational emotional intelligence Organizational Psychology outcomes participants perceived perceptions performance police officers positive affect positive emotions proactive goal psychological contract Rafaeli relationship role scale Schaufeli situation Social Psychology social support specific strategies stress structural equation modeling structure of affect surface acting Tense Arousal unipolar University of Queensland Weiss within-person