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ability achieved analyse and/or application team appropriate articulate Artificial Intelligence aspects behaviour benefits challenge Chapter cognitive style combinatorial explosion commitment competitors complex concept corporate culture cost of capital criteria Critical success factors customers decision maker decision support systems designed deskilling domain area domain expert effective efficient employees environment Evaluation expert system application expert system development expertise factors Gaining competitive advantage hardware heuristics human identify impact implementation important improve inference engine information technology intelligent interact investment decision involved know-how knowledge base knowledge engineer knowledge representation knowledge workers knowledge-based society machine Management needs meaningful application methods monitoring motivation objectives opportunity organisation organisation's payoff performance planning potential problem solving procedures programme proposal recognised relevant result risk role rule base skills solution stage success suitable sustaining competitive advantage target market task techniques tool understanding users