Exploring Knowledge-Intensive Business Services: Knowledge Management Strategies

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Eleonora Di Maria, Roberto Grandinetti, Barbara Di Bernardo
Palgrave Macmillan, May 9, 2012 - Business & Economics - 277 pages
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An updated view of knowledge management strategies of knowledge-intensive business services, focusing on how these service firms manage innovation in the framework of the knowledge economy. The authors offer an original analysis of key processes of business services specializing in different activities such as design, professional firms, and information technology. This volume contains rich case studies, surveys and quantitative economic analysis carried out in Canada, France, Germany, India, Italy, Russia and Spain. It gathers contributions from respected scholars specializing in knowledge-intensive business services and offers a fresh overview of the dynamics concerning knowledge management in services, with respect to firms embedded in regional innovation systems, metropolitan areas and clusters.
 

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Contents

Introduction
1
1 KIBS and Knowledge Dynamics in ClientSupplier Interaction
13
Observations from Alsace BadenWürttemberg and Catalonia
35
3 Knowledge Dynamics and Knowledge Commodification of KIBS in Time and Space
56
Evidence from Russia
79
5 KIBS Roles in KIBS Industries
100
A Real TradeOff?
120
The Case of Complex Software Solutions in the Fashion and Retail Industry in Italy
137
9 The Role of Entrepreneurs Human and Social Capital in KnowledgeIntensive Business Services
174
10 Is There a Connection between Geographic Clustering and KIBS Innovation?
193
The Case of Service Firms in Milan
214
Evidence from Lombardy
231
Appendix
252
Bibliography
253
Index
275
Copyright

Balancing Exploitation and Exploration Through Service Architectures
155

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About the author (2012)

ALBERTO ALVISI Assistant Professor in Business Management, University of Padova, Department of Economics and Management 'Marco Fanno', Padova, Italy ROBERTO ANTONIETTI Assistant Professor of Economics at the Department of Economics and Management 'Marco Fanno', University of Padova, Italy MARCO BETTIOL Assistant Professor in Business Management, University of Padova, Department of Economics and Management, Padova, Italy ANNA CABIGIOSU Post-doc researcher in Organizational Behavior, University of Padova, Department of Economics and Management, Padova, Italy GIULIO CAINELLI Full Professor of Economics at the Department of Economics and Management 'Marco Fanno', University of Padova, Italy DIEGO CAMPAGNOLO Assistant Professor of Business Organization, University of Padova, Department of Economics and Management 'Marco Fanno', Padova, Italy NICOLETTA CORROCHER Lecturer in Applied Economics at the Department of Management and Technology, Bocconi University. She is also a research fellow at KITeS, Bocconi University, Milan, Italy GIOVANNI COSTA Professor in Business Strategy and Organizational Behavior, University of Padova, Department of Economics and Management 'Marco Fanno', Padova, Italy LUCIA CUSMANO Assistant Professor of Political Economy at Insubria University, Varese, Italy. She is also a Research Fellow at KITES (Knowledge, Innovation and Technology Studies), Bocconi University, Milan, Italy DAVID DOLOREUX Full Professor in the Telfer School of Management at the University of Ottawa, Canada. He holds the Research Chair on entrepreneurship, innovation and regional development. MARINA E. DOROSHENKO Head of Analytical Department, Institute of Statistical Studies and Economics of Knowledge of National Research University Higher School of Economics, Moscow, Russia ANDREA FURLAN Associate Professor of Management, University of Padova, Department of Economics and Management 'Marco Fanno', Padova, Italy MARTINA GIANECCHINI Assistant Professor in Human Resource Management, University of Padova, Department of Economics and Management 'Marco Fanno', Padova, Italy PAOLO GUBITTA Associate Professor in Organizational Theory and Entrepreneurship, University of Padova, Department of Economics and Management, Padova, Italy IAN MILES Professor of Technological Innovation and Social Change at the University of Manchester, UK ANDREA MORRISON Assistant Professor at the Department of Economic Geography, Utrecht University, the Netherlands. He is also a research affiliate at KITeS-Bocconi University, Milan, Italy EMMANUEL MULLER holds a professorship at the University of Applied Sciences, Heidelberg, Germany MARCO PAIOLA Assistant Professor in Business management, University of Padova, Department of Economics and Management 'Marco Fanno', Padova, Italy JOSE-CARLOS RAMOS Associate Professor at ESADE Business School and the University of Barcelona, Spain RICHARD SHEARMUR Full Professor at the University of Quebec's INRS Urbanisation Culture Societe, Canada SIMONE STRAMBACH Professor for Services, Communication and Innovation, at the Department of Geography, University of Marburg, Germany ANDREA ZENKER Researcher and project manager at the Fraunhofer Institute for Systems and Innovation Research ISI in Karlsruhe, Germany, Competence Center 'Policy and Regions'