Exploring Services Science: First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers

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Jean-Henry Morin, Jolita Ralyté, Mehdi Snene
Springer Science & Business Media, Jul 15, 2010 - Business & Economics - 299 pages
The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.
 

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Contents

Towards a Model for Measuring Customer Intimacy in B2B Services
1
Application to Cooperation Support Services System in the AEC Sector
15
A Semantic and IntentionDriven Approach
30
Prospects for Value Creation
45
A Case of Electronic Government Services
58
A Service Science and Engineering Approach to Public Information Services in Exceptional Situations Examples from Transport
65
The Case of a Luxemburgish Research and Technology Organization
82
Definition of a Description Language for Business Service Decomposition
96
Services Design for People
207
Life Cycle of Virtualized Service Resource in BIRIS Environment
215
A Conceptual Model of Service Exchange in ServiceDominant Logic
224
An Approach to Web Services for Embedded Systems Based on the OSGi Framework
239
Value Cocreation and CustomerDriven Innovation in Social Networking Systems
254
eProfile Management as a Basic Horizontal Service for the Creation of Specialized eServices
259
A ServiceOriented System for Collaborative Music Creation
264
StateoftheArt
270

Can Software Architecture Review Methods Apply to Service Design?
111
Framework for Design Research in Health and Care Services
125
Towards an OntologyBased Approach for Creating Sustainable Services
136
Aligning Value and Implementation
150
A Framework for Developing a Codesign Environment for eBusiness Applications
165
On Service Systems By Definition of Elementary Concepts towards the Sound Theory of Service Science
179
A Conceptual Framework for Service Modelling in a Network of Service Systems
192
Customer Lifetime Value under Complex Contract Structures
276
The Need for Decision Support in Selecting Comparing and Orchestrating Services
282
A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation
289
Towards a Unifying Process Framework for Services Knowledge Management
295
Author Index
300
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