Exploring Services Science: Second International Conference, IESS 2011, Geneva, Switzerland, February 16-18, 2011, Revised Selected Papers

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Mehdi Snene, Jolita Ralyte, Jean-Henry Morin
Springer Science & Business Media, Aug 3, 2011 - Business & Economics - 237 pages
This book contains the refereed proceedings of the Second International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2010. Based on the previous edition and the momentum in this emerging and exciting field, IESS 2011 offered academics, researchers, and practitioners from various disciplines an exploratory platform to communicate and share their results and experiences. The 17 full and 2 short papers accepted for IESS were selected from 47 submissions and cover the whole life cycle of service development (including service innovation, service design, service composition, and service sustainability) as well as the application of services in information technology, businesses, and public administration.
 

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Contents

Towards Hierarchical Modeling and Analysis of Web Services Choreography
1
Spider Maps for LocationBased Services Improvement
16
Developing a Modeling Framework for Analysis of Viability in Service Systems
30
An Approach to Extract the Business Value from SOA Services
42
An Enhanced Framework for Semantic Web Service Discovery
53
A ModelBased Method for the Design of Services in Collaborative Business Environments
68
The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design
83
A Conceptual Model Proposition for Research and Technology Organizations
98
Service Systems and Value Modeling from an Appreciative System Perspective
146
Experiment Using a PLMBased Scenario
158
StrategyBased Service Business Development for Small and Medium Sized Enterprises
173
Designing a Dynamic Competency Framework for the Service System Innovation Architect
189
Towards an Ontological Foundation of Service Dominant Logic
201
Comparison of Research Based vs Industry Developed PSS Models
216
Impact Analysis of Process Improvement on IT Service Quality
227
ProfileBased Security Assurances for Service Software
232

Implementing a Request Fulfillment Process
113
The Paradox of Service Industrialization
127
Filling the Gap between Knowledge and Needs
136

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