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CASE STUDIES ON IN STEP
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achieve activity agenda agree appropriate asked basic behave behaviour analysis behaviour categories behaviour explaining behaviour giving clarification behaviour giving information behaviour plan behaviour seeking information behaviour shaping effects behavioural sciences Bill Building centre chapter Chris consciously control behaviour course of action criteria David difficulty disagreeing Dr Roy earlier example face encounters face interaction face to face Frank George and Ian going happen Harold haviour idea interactively skilled person involved judgements Kathy look means meeting ment Mike Neil objectives and behaviour observed Okay outcome overt behaviour people's behaviour personnel manager Peter pinpoint possible precisely problem produced reactions Seeking clarification Seeking suggestions situation snags someone sort specific St Andrew's cross step behaviours Steve strategy subordinates success Supporting supposed sure tactics things thought tion Tony Transactional Analysis transcript Triss