Facilitator's Guide to Participatory Decision-Making

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John Wiley & Sons, Mar 10, 2011 - Business & Economics - 368 pages
4 Reviews
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"The best book on collaboration ever written!"
—Diane Flannery, founding CEO, Juma Ventures

And now this classic book is even better—much better. Completely revised and updated, the second edition is loaded with new tools and techniques.

  • Two powerful new chapters on agenda design
  • A full section devoted to reaching closure
  • More than twice as many tools for handling difficult dynamics
  • 70 brand-new pages and over 100 pages significantly improved

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LibraryThing Review

User Review  - quinton.baran - LibraryThing

This is an excellent business book of facilitation and running meetings effectively, and dealing with group think, frustrations, and building solutions that are not easy to discover. This is because ... Read full review

LibraryThing Review

User Review  - ipreuss - LibraryThing

A great book on facilitating collaborative decision making. It starts with a simple but insightful model on what happens in difficult decision making meetings, and how you can support the different ... Read full review


Participatory Values
Introduction to the Role of Facilitator
Facilitator Fundamentals
ChartWriting Technique
Facilitating Open Discussion
Alternatives to Open Discussion
Tools for Managing Long Lists
Gathering Diverse Points of View
Building a Shared Framework of Understanding
Developing Inclusive Solutions
Reaching Closure
Striving for Unanimity
Reaching Closure Step by Step
Facilitating Sustainable Agreements
Photocopying Policy

Dealing with Difficult Dynamics
Desired Outcomes
Process Design
Building Sustainable Agreements
Training from Community At Work

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About the author (2011)

Sam Kaner, Ph.D. is the founder of the consulting firm Community At Work, and he has been its Executive Director since 1986. He is regarded as one of the nation's leading experts on facilitation. Over the past 20 years he has repeatedly been a featured speaker at the annual conferences of several professional associations, including the National Organization Development Network and the International Association of Facilitators. His corporate clients have included Hewlett-Packard, Price Waterhouse, Visa International, Charles Schwab and Company, and many other Fortune 500 companies. His public sector clients have included the California Supreme Court, the March of Dimes, Special Olympics, Annie E Casey Foundation and many schools, community-based organizations and government agencies.

Lenny Lind is president of CoVision, Inc. He is the co-developer of Council--a groupware system designed for facilitators.

Catherine Toldi, M.A. is a freelance collaboration specialist.

Sarah Fisk, PhD is a clinical psychologist, a seasoned facilitator, and a designer of participatory processes. She has been a featured speaker of the annual conferences of the National Organization Development Network and the International Association of Facilitators as well as an adjunct professor at California Institute of Integral Studies. Sarah's corporate clients have included Hewlett-Packard, Agilent, Visa International, Mercer Human Resource Consulting, Inc. and many other Fortune 500 businesses. Her public sector clients have included the March of Dimes, the Charles and Helen Schwab Foundation, EarthIsland Institute, City of Edmonton, Alberta, and numerous educational and government agencies and community based organizations. Sarah has been a senior consultant with Community At Work since 1996.

Duane Berger, M.A. is co-founder of the Resource Center for Consensus Decision-Making.

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