Facilities Management: A Strategy For Success

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Chartridge Books Oxford, 2000 - Business & Economics - 114 pages
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This book is aimed at all those individuals with facilities management (FM) responsibilities who are trying to get to grips with the wide and demanding range of practical issues which they currently face. Contents include: the FM scene - an introduction (the range and complexity of the facilities portfolio and the core/non-core viewpoints are discussed); facilities strategy (the importance and benefit of facilities strategy; the facilities manager as a 'change driver'; organisational synergy; outsourcing); customer focus (who are the customers; specification - input vs. output; the changing workplace; virtual organisations; CAFM and helpdesks); facilities performance (service level agreements; monitoring; benchmarking; space management/cost of space; best value approach; quality and standards); risk management (statutory compliance; training and development; succession planning; core competencies); future directions and challenges.

 

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Contents

Foreword
7
Introduction
13
Customer focus
40
Facilities performance and service quality
55
Flexible working
74
Service delivery
85
Future directions and challenges
98
Further reading
106
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