Facilities Management: A Strategy for Success
This books is aimed at all those individuals with facilities management (FM) responsibilities who are trying to get to grips with the wide and demanding range of practical issues which they currently face. Contents include: the FM scene - an introduction (the range and complexity of the facilities portfolio and the core/non-core viewpoints are discussed); facilities strategy (the importance and benefit of facilities strategy; the facilities manager as a 'change driver'; organisational synergy; outsourcing); customer focus (who are the customers; specification - input vs. output; the changing workplace; virtual organisations; CAFM and helpdesks); facilities performance (service level agreements; monitoring; benchmarking; space management/cost of space; best value approach; quality and standards); risk management (statutory compliance; training and development; succession planning; core competencies); future directions and challenges.
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Facilities performance and service quality
Future directions and challenges
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added value approach assessment benchmarking beneﬁts building CAFM catering chapter companies concept consortium contract contractor core cost customer’s expectations DBFO deﬁned deﬁnitions delivered detail developed difﬁcult economies of scale effective efﬁcient employees enable ensure environment evaluation expectations and perceptions facilities management facilities services facilities strategy feedback loop ﬁnance ﬁrst ﬁt ﬁve ﬂexible FM services FM strategy focus function helpdesk highlight hot desking identiﬁed identify impact in-house inﬂuence innovation Input speciﬁcations market testing monitoring team ofﬁce operating organisation’s outlined output speciﬁcation outsourced package partnering performance Planned maintenance portfolio potential Private Finance Initiative professional quantity surveyors range re-engineering reﬂect respect response risk sector service delivery service encounter service level agreements service provider service quality service speciﬁcation servicescape Servqual signiﬁcant spare capacity staff standards supermarket TELEWORK Trevor Payne Website workplace