Facing Change in Health Care: Learning Faster in Tough Times
Learn from the experiences of more than 60 health care facilities. Scores of practical ideas and tools to help create a learning organization and improve patient care through large-scale change.
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Understanding How Organizations Learn
Figure 21 The Three Stages of Learning
Figure 22 Possible Attitudes toward a Vision
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Abbott Northwestern Hospital Ackoff approach behavior building collaborative commitment communication concepts consultant continuous improvement Contributor affiliation(s CPCL create culture effective employees environment evaluation example facilitator feedback focus Harbor-UCLA Medical Center Health Bond identify implementation important individual innovation integrated interactive involved issues key author(s)/thinker(s Key features leaders leadership learners learning experiences learning organization lmprove Patient Memorial Regional Medical ment mental models mentor MeritCare Hospital methods model/theory/set of ideas organizational change organizational learning outcomes paradigm Pareto analysis participants Peter Senge planning practice problem Program to lmprove project director quality improvement redesign Regional Medical Center role Russell Ackoff Senge shared skills staff stakeholders strategy Strengthening Hospital Nursing structure systems thinking Tallahassee Memorial Regional team learning team members tion University Hospital University of Utah Vanderbilt Clinic Vanderbilt University Hospital vision zation