Failure to Communicate: How Conversations Go Wrong and what You Can Do to Right Them

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Harvard Business Press, 2008 - Business & Economics - 240 pages
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Your stomach's churning; you're hyperventilating - you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in. But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies - in the form of damaged relationships, ruined careers, and intensified problems. In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.
 

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I bought this book. It's good book but it can be better if she eliminated these self-promoting pages.

Contents

CHAPTER
1
CHAPTER
7
CHAPTER
15
CHAPTER 3
27
CHAPTER 4
39
CHAPTER 5
61
CHAPTER 6
75
CHAPTER 8
113
CHAPTER 9
127
CHAPTER 10
155
CHAPTER 11
169
CHAPTER 12
209
NOTES
227
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