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THE POWER OF EXPECTATION
LOGISTICS LESSONS LEARNED
THE NEW TOOLS OF TECHNOLOGY
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activities areas capacity Center competitive coordinate corporate cost Council of Logistics customer needs customer satisfaction customer service customer's Defense Defense Logistics Agency delivery developed employees environment example expert systems extended memory facilities Figure firms focus freight Gillette global goals impact implementation important improvement increase integration internal INTRAL inventory Jack Barry levels location model logistics executive logistics functions Logistics in Europe Logistics Management logistics operations logistics process logistics services major manufacturing measure mixed integer programming Oak Brook organisation organizations percent performance personnel Product bundling profits programs Pygmalion Effect reduce reports revenue service industries service response logistics shipment solution specific strategic planning strategy success suppliers Supply chain logistics supply chain management survey telephone companies total quality management Toyota production system transportation units vendors warehouse warehousing