Finding, Training, and Keeping Great Service Employees 101This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner. Included in the book are samples of --A hiring process manual --An employee policy manual --Sample job descriptions Using the ideas in this book may just save you a lot of blood, sweat, and tears. No theory here, just proven ideas that have WORKED. |
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Contents
ITS A JUNGLE OUT THERE | 1 |
NEWSPAPER ADS | 7 |
CAREER FAIRS | 13 |
RECRUITING NEIGHBORHOODS | 23 |
ON LINE RECRUITING | 31 |
MANAGING THE RECRUITING PROCESS | 33 |
AND YOUR FACILITES LOOK LIKE? | 37 |
TIME FOR THE INTERVIEW | 41 |
THE FIRST STEP | 55 |
THE ORIENTATION PROCESS | 63 |
THE IMPORTANCE OF TRAINING | 151 |
SO HOW DO WE TRAIN? | 161 |
EFFECTIVE LEARNING AND REMEMBERING | 169 |
OTHER KEEPING IDEAS THAT WORK | 177 |
YOUR PLAN OF ACTION | 181 |
SAMPLE JOB DESCRIPTIONS | 189 |
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Common terms and phrases
Account Operations Manual Area Supervisor Assistant Site Supervisor/Team Building Service CHAPTER check fraud chemicals cleaning specialist communicate Company Name Form Company Name personnel Company Name Representative Company policy complaints are filed complete conduct Corporate Office disciplinary action District Administrative Assistant District Manager District Safety Coordinator District Trainer document driver's license drug Employment Policies ensure equipment fast food FLOOR MACHINE SPECIALIST He/she Hearing/speaking ability important Job and Performance job description Key Results Area Light Duty Specialist maintained MSDS Name personnel policies newsletter Non-Compete Agreement Operations Manager opportunity orientation Packet participants Performance Descriptions person personal protective equipment Policies and Procedures Post-Hire Assignment Form Pre-Employment Application Procedures Handbook Production Supervisor Project Manager properly prospective Receipt & Acknowledgment recruiting reports responsible Restroom Specialist safety program schedule Sexual Harassment Site Supervisor successful supervised Supervisor/Team Leader training program turnover Vacuum Specialist Visual acuity
Bibliographic information
| Title | Finding, Training, and Keeping Great Service Employees 101 |
| Author | Cbse Ollek |
| Publisher | AuthorHouse, 2009 |
| ISBN | 1438989873, 9781438989877 |
| Length | 300 pages |
| Subjects | › Business & Economics / General Reference / General |
| Export Citation | BiBTeX EndNote RefMan |