Finding Common Ground: Cross-cultural Communication Strategies for Job Seekers
National Centre for English Language Teaching and Research, 1994 - Communication - 156 pages
Fourth book in the NCELTR Teacher Resource series. This book is specifically designed for teachers, trainers and human resource personnel dealing with cross-cultural issues in the job application process. Uses case studies, transcripts, and anecdotes of interviews in the Australian workplace to analyse communication difficulties and develop strategies for persuasive and effective interview talk. Includes a bibliography. Catherine O'Grady is a teacher and cross-cultural trainer with the'English in the Workplace' program of the NSW Adult Migrant English Service. Mark Millen is an experienced teacher of ESL/EFL and worked as a cross-cultural trainer and consultant in workplace communication.
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ability achievements Activity Amal Anglo-Australian answer applicant and interviewer applicant and panel applicant's appropriate assumptions attitudes Australian English Australian interview Bangladesh behaviour beliefs body language Chapter clarify communication skills communication style contact person context Convenor conventions cooperative principle critical linguistics cross-cultural communication cross-cultural interviews develop difficulties Discuss effective English example expected experience explore feedback feel Gumperz he/she his/her immigrants infer insight interaction interpret interview questions interview script interviewer and applicant interviewer's interviews in Australia involved Jim Lincoln Joanna job interview job selectors judgements knowledge language Latrobe University linguistic listener logical argument main sequence meaning metaphors migrants misunderstanding native speakers organisation overseas overseas-trained Panel ask panel members particular perceived persuasion Poland politeness strategies position procedures professional prosody qualifications receptionist recognise relevant role schemas share situation Skillmax social sociopragmatic sorry speaking stress supervisor talk teacher tell understand values Whilst words workplace