Flawless Consulting: A Guide to Getting Your Expertise UsedThis Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered. |
Contents
Techniques Are Not Enough | 13 |
Flawless Consulting | 37 |
Contracting Overview | 51 |
The Contracting Meeting | 67 |
The Agonies of Contracting | 107 |
The Internal Consultant | 121 |
Understanding Resistance | 129 |
Dealing with Resistance | 149 |
Discovering Gifts Capacities and Possibilities | 183 |
Get the Picture | 201 |
Preparing for Feedback | 217 |
Managing the Meeting for Action | 229 |
Implementation | 249 |
The Elements of Engagement | 261 |
Teacher as Consultant | 279 |
The Heart of the Matter | 299 |
From Diagnosis to Discovery | 159 |
WholeSystem Discovery | 175 |
Handy Checklists You Can Use | 317 |
About the Author | 323 |
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Common terms and phrases
action answer approach authentic become begin belief better boss called CHAPTER choice clear client commitment concerns consultant contracting conversation create deal decide decision develop difficult direct directly discovery discussion don’t effect effort engagement example expectations experience expertise expressed fact feel Flawless Consulting focus getting give goal going happen hard ideas implementation important internal involved issues keep kind learning line manager live look manager means meeting move offer operate organization person phase position possibility practice present problem questions reason recommendations relationship requires resistance responsibility role shift simple situation skills solutions solve statement Step strategy structure success talk teacher technical tell things tion trust trying understand usually
Bibliographic information
| Title | Flawless Consulting: A Guide to Getting Your Expertise Used |
| Author | Peter Block |
| Edition | 3 |
| Publisher | John Wiley & Sons, 2011 |
| ISBN | 1118000870, 9781118000878 |
| Length | 352 pages |
| Subjects | › Business & Economics / Consulting Business & Economics / General |
| Export Citation | BiBTeX EndNote RefMan |