Flawless Consulting: A Guide to Getting Your Expertise Used

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John Wiley & Sons, Jan 31, 2011 - Business & Economics - 352 pages
This Third Edition to Peter Block's Flawless Consulting addresses business changes and new challenges since the second edition was written ten years ago. It tackles the challenges next-generation consultants face, including more guidance on how to ask better questions, dealing with difficult clients, working in an increasingly virtual world, how to cope with complexities in international consulting, case studies, and guidelines on implementation. Also included are illustrative examples and exercises to help you cement the guides offered.
 

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Flawless Consulting is a valuable read for not only consultants, but anyone who has to influence authority in their organization (hint: that's pretty much everybody in ITSM and/or BPM).
Block
identifies three goals for every consulting engagement
- Establish a collaborative relationship to maximize the use of resources and model how to effectively solve problems
- Solve problems so they stay solved by building the ability of the client to address root causes
- Ensure attention is given to both the problem to be solved and the relationships between members of the organization
He calls out two essential elements of effective consulting: being authentic and doing the right work at the right time. This gives us the best chance of building the client commitment needed to truly solve problems.
The book contains a lot of great advice and vivid examples of it in use. It also includes several handy checklists for each stage of the recommended 12 step process. It is a bit pricey compared to most books. I ended up buying it anyway because having access to the checklist and the details is well worth it.
 

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User Review  - shdawson - LibraryThing

A must read for the consulting practice. Read full review

Contents

A Consultant by Any Other Name
1
Techniques Are Not Enough
13
Flawless Consulting
37
Contracting Overview
51
The Contracting Meeting
67
The Agonies of Contracting
107
The Internal Consultant
121
Understanding Resistance
129
Discovering Gifts Capacities and Possibilities
183
Get the Picture
201
Preparing for Feedback
217
Managing the Meeting for Action
229
Implementation
249
The Elements of Engagement
261
Teacher as Consultant
279
The Heart of the Matter
299

Dealing with Resistance
149
From Diagnosis to Discovery
159
WholeSystem Discovery
175
Handy Checklists You Can Use
317
About the Author
323

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About the author (2011)

PETER BLOCK is an author and consultant whose work is about empowerment, stewardship, chosen accountability, and the reconciliation of community. He is the author of several best-selling books, including the first two editions of Flawless Consulting, Stewardship, Community, and The Empowered Manager. He is a partner in Designed Learning, a training company that offers his personally designed workshops that help to build the skills outlined in his books.

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