Focused Quality: Managing for Results
Focused Quality: Managing for Results is a book about using quality improvement as a means to enhance bottom line results. Written for managers in industry, services, healthcare and government, this important new book provides a focused approach on how to target critical improvement initiatives and insure their success.
Prepare - Plan - Deploy - Transition are the steps in the improvement process that are covered in detail. Included are examples of how organizations have successfully accomplished each step. Practical lessons on how to and how not to implement quality and process improvement initiatives are given.
Process assessment is crucial to identifying the importance of a process and defining the scope of what is involved in order to improve it. Before deciding to refine, redesign or reengineer an assessment is needed. Focused Quality: Managing for Results not only shows you how to do an assessment but also how to apply the results to improve the bottom line.
Application is emphasized throughout the book with the focus on the managers role in leading the change effort. The authors have provided a set of questions that management should answer to determine if their organization is ready to effectively implement the improvement process. Realizing that even the best plans can go astray there is also a diagnostic check sheet to pinpoint the causes of and solutions for process improvement failures.
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Focused Quality Management
Focusing Process Improvements
Making Process Improvements Happen
Improve the Process
Test the Improvements
Making It Stick
Toward Process Empowerment
Alignment and Reassessment
Leading the Charge
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achieve activities analyze approach asked assessment Baldrige behavior benchmarking cause-and-effect diagram cess charters chicken parmesan coaching commitment communication control chart cost create critical success factors cross-functional cross-functional teams CSFs customer satisfaction deploy develop effective employees empowered empowerment example executives Figure focus Focused Quality Management functional gain sharing human relations movement identify impact implementation important improvement process involved Juran key business processes key processes leaders measure ment team mission statement motivated objectives organization organization's organizational improvement Pareto charts phase problems process improvement plan process improvement teams products and services Quality Award quality circle quality function deployment quality improvement quality initiatives redesign reengineering refinement requires responsibility reward and recognition scatter diagram self-directed work teams skills step strategic business goals strategic goals team members things tion total quality total quality management transition understand vision workers zation