Forces of Change: New Strategies for the Evolving Health Care Marketplace

Front Cover
David A. Shore
John Wiley & Sons, Jun 20, 2012 - Medical - 288 pages

American health care has made great strides in the past hundred years. Life expectancy has increased dramatically and advances in medicine and treatments have eradicated many life-threatening diseases. However, in today's health care arena there is divergence between our health needs, the structure of our health care system, and how health care is delivered and funded.

In Forces of Change, David A. Shore has collected the leading thinking from experts in the field on how our health care system can benefit from important lessons from other industries and effect transformational change that truly serves all stakeholders well.

Contributors include Max Caldwell of Towers Watson; Michael J. Dowling of North Shore–Long Island Jewish Medical Health System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the Harvard School of Public Health; Eric D. Kupferberg of Northeastern University; Lucian Leape of the Harvard School of Public Health; Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz of Philips Electronics.


What people are saying - Write a review

We haven't found any reviews in the usual places.


The Context of Change
The Way Forward
Market Drivers and the Increasing Demand for Health Care
Market Threats and Health Care Organizations Survivability
Principles of Transformational Leadership
Practicing Transformational Leadership
Implications for Information Technology
Future Challenges
Examining the Data
The Power of Systems Thinking
Health Care as a System
Toward a Systemic Solution

Measuring Success
Towers Watsons Global Workforce Study
Attracting and Retaining Great Employees
Support and Sustain
The Growth of Specialization
The Growth of Measurement
A World of Change
A Paradigm Shift
Patient Safety
Capitation Shared Savings and the Search for Delivery System Efficiencies
Measures That Drive Health Care Quality
Taxes and Fees That May Reduce Financial Returns
SelfFunding Initiative Class Provision
The Carrot and the Stick
Meaningful Use
Developing the EHR Infrastructure
The Patient Protection and Affordable Care Act
Integrated Health Care Management
Appropriating a Stakeholder Perspective
ZeroSum Games
The Tragedy of the Commons and Other Perverse Outcomes
An End to Bad Stakeholder Behavior?
The Decline of Trust
Why Trust Matters
The Many Dimensions of Trust
Building Trust
Power Brands
Thinking about Marketing
Building and Protecting a Brand
The Current State of Projects in Health Care
A New Way of Viewing Project Management
From Project to Sustainable Innovation
Doing Projects Right

Other editions - View all

Common terms and phrases

About the author (2012)

David A. Shore, PhD, is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs.

Bibliographic information