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American analysis areas assessment Baldrige Award Baldrige National Quality Category cause-and-effect diagram check sheet commitment common cause variation company's competitive competitors consumer continuous improvement control chart costs customer satisfaction defect rates Deming Deming Prize developed Edwards Deming employee involvement empowerment example expectations Figure firms Fuji Xerox GALVIN goals industry Japan Japanese Kaoru Ishikawa Leadership Through Quality learning organization levels Malcolm Baldrige National managerial manufacturing measures ment Motorola National Quality Award nization operations orga organizational Pareto chart participation PDCA percent performance planning problems products and services profits project teams quality circles Quality Control quality improvement Ritz-Carlton role samples says senior management service quality Seven Step Method special cause variation specific standards statistical strategy suppliers teamwork tion tomer Total Quality Management U.S. companies U.S. plants United workers Xerox