Four Seasons: The Story of a Business Philosophy
The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand
How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over nearly a half century, without losing its focus on exceptional quality and unparalleled service?
Isadore Sharp answers these questions in his engaging memoir, which doubles as a powerful guide for leaders in any field. He recalls the surprising history of his company, starting with its roots in his father's small construction business, which Sharp joined after getting a degree in architecture. Shifting into hotels wasn't easy, and he learned by trial and error.
His breakthrough was a vision for a new kind of hotel, featuring superior design, top-quality amenities, and, above all, a deep commitment to service. Sharp realized that customers would gladly pay extra for a "home away from home" experience. But that would be possible only if everyone-from managers and supervisors to bellmen, servers, and housekeepers-was fully engaged. The front-line staff, who have the most contact with guests, can make or break a five-star reputation.
Readers will be fascinated to learn how Four Seasons does it, year after year, in more than thirty countries around the world.
What people are saying - Write a review
LibraryThing ReviewUser Review - PaulCopcutt - LibraryThing
A great book to start the year with. Real insights in to the success of a brand - it certainly did not happen over night, but Issy Sharp has followed the 3 C's rule of branding. Clarity - almost from ... Read full review
LibraryThing ReviewUser Review - rightantler - LibraryThing
The Golden Rule has driven the majority of Four Seasons success. Isadore Sharp also demonstrates how important it is to stay true to your idea. As a customer this book explains how the quality of my experience has been maintained and why this is more important than anything else. Read full review